Whether you need medical records from The Pain Treatment Center of the Bluegrass or you want to learn how to become a patient at our center, you’ll find answers here. We have assembled a list of some of the most frequently asked questions we receive and added our answers below. If you don’t see the answer to your question, get in touch with us to inquire. We’ll be glad to help you find out whatever information you need.
Frequently Asked Questions
Patient referral and evaluation unit
How do I become a patient?
All incoming patients must have a Primary Care Physician (PCP) and a referral from their PCP or another physician. Please ask your physician to complete the Referral Form and return it to us per the instructions on the Forms page. If you have any questions, please feel free to contact our Patient Referral Evaluation Unit (PREU) at extension 183.
What should I expect at my first visit?
At your first visit, we will obtain and go over all necessary paperwork, medical records, and information needed prior to your appointment with the physician. All personal information is discussed one-on-one with the Patient Coordinator. After this meeting, you will then see the physician who can best assist you with your pain problem. If you require assistance with filling out our paperwork, please bring someone to help you. Also, if you require glasses for reading and writing, please bring them. Plan on this visit lasting a few hours.
Medical records
How do I obtain a copy of my medical records?
You must fill out a Release of Information form and return it to us. You may receive a form in the following ways:
- Contact the Medical Records department at extension 253 and request that a form be mailed to you;
- Download the appropriate form from the Forms section of this site; or
- Come in to the Center and fill out the form in person.
Once the request is received, it generally takes 48 to 72 business hours to process your request. However, due to the number of requests we receive, it may take up to 30 days before your request may be completed. If you need your request expedited, please call our Medical Records Department at extension 253 to discuss the urgency of your medical record request.
How much will it cost to obtain a copy of my medical records?
Your first copy is free. Each additional copy is $1 per page. It is recommended that, once you receive your initial (free) copy, you make a copy for yourself if you need a second copy.
Surgical implants
What should I do if I need assistance with my implanted drug delivery system or spinal cord stimulator after business hours?
There is always a physician on call; just call (859) 278-1316. This will connect you to our after-hours on-call system, allowing you to contact our on-call provider.
How often does an implanted drug delivery system need to be refilled with medication?
Each patient will have a different refill interval depending on the amount of medication your system holds, the dose per day, and the concentration of medication. Your pain physician, along with the implant coordinator, will determine this at your assessment or refill appointment.
Would I be eligible for an implanted drug delivery system if I am allergic to morphine?
Yes, there are several other medications that may be used in the system.
How long does a refill procedure take?
The refill procedure takes approximately 30 to 40 minutes.